Returns & Refunds

RETURNS & REFUNDS

We hope you are happy with your LJ Exclusive purchase. If you wish to return an item, please read the following information carefully.

Returns

To request a return, please contact us within 14 days of receiving your order. Returns sent without contacting us first may not be accepted.

Items must be returned in the same condition in which they were received: unworn, unused and with all original packaging, labels, tags and accessories included.

Items that show signs of wear, use, damage or alteration may be refused or may have a deduction made from the refund where permitted by law.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item. We strongly recommend using a tracked delivery service. This does not affect your rights where an item is faulty, damaged or not as described.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method in accordance with applicable consumer law.

Original delivery charges will only be refunded where required by law.

Faulty or Incorrect Items

If you believe your item is faulty, damaged or incorrect, please contact us as soon as possible with your order details and photographs where appropriate so we can resolve the issue.

Important

Nothing in this policy affects your statutory rights under UK consumer law.

Need Help?

Please contact us through our Contact Us page if you have any questions regarding a return.