FAQs

ARE YOUR PRODUCTS AUTHENTIC?
Yes. All products sold by LJ Exclusive are guaranteed authentic. Products are carefully checked before being listed and dispatched.

HOW LONG DOES DELIVERY TAKE?
Orders are normally processed within 1–2 working days. UK delivery typically takes a further 2–4 working days after dispatch.

WILL I RECEIVE TRACKING?
Where tracking is available, tracking information will be provided once your order has been dispatched.

CAN I RETURN AN ITEM?
Returns are accepted in accordance with our Returns & Refunds Policy. Items must meet the return conditions stated on that page. Please check sizing and product information carefully before ordering.

CAN I CANCEL OR CHANGE MY ORDER?
Contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to make changes or cancel it. This does not affect any statutory rights you may have.

WHEN DO YOU RESTOCK?
Stock and sizes can be limited and some products may not be restocked. Follow us on Instagram for new arrivals and restock updates.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed at checkout. Payments are processed securely through our online checkout.

CAN I CONTACT YOU BEFORE ORDERING?
Of course. If you have questions about sizing, a product or your order, contact us through our Contact Us page or Instagram.

DO YOU SHIP OUTSIDE THE UK?
Currently, our primary delivery service is for UK customers. Contact us before ordering if you require delivery elsewhere.